Policies - Uma Kailash Foundation

Terms & Conditions

Terms & Conditions
These Terms & Conditions ("Terms") govern your use of the umakailash.org website (the "Website") and your purchase of products from the Website. By accessing the Website and/or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
1. Products and Orders - Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free. - Order Acceptance: Your order constitutes an offer to purchase. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason at any time. - Pricing: Prices for products are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed.
2. Shipping and Delivery - Shipping Policy: Our shipping policy is outlined separately on the Website. Please refer to our Shipping Policy for detailed information. - Delivery Times:Delivery times may vary based on shipping method and destination. We are not responsible for delays caused by carriers. - Risk of Loss: The risk of loss and title for products purchased from us pass to you upon our delivery to the carrier.
3. Returns and Refunds - Return Policy: Our return policy is outlined separately on the Website. Please refer to our Returns Policy for detailed information. - Refunds: Refunds will be issued in accordance with our Returns Policy and will be processed using the same method of payment used for the original purchase.
4. Intellectual Property - Ownership: All content included on the Website, such as text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Uma Kailash Foundation or its content suppliers and protected by Indian and international copyright laws.
5. Privacy - Privacy Policy: Your use of the Website is governed by our Privacy Policy. By using the Website, you consent to our collection, use, and disclosure of information as set forth in the Privacy Policy.
6. Limitation of Liability - Disclaimer: To the fullest extent permitted by law, Uma Kailash Foundation disclaims all warranties, express or implied, regarding the Website and products purchased from the Website. We will not be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or in any way connected with the use of the Website or products purchased from the Website.
7. Governing Law - Jurisdiction: These Terms are governed by and construed in accordance with the laws of the State of Uttarakhand, India, without regard to its conflict of law principles. - Dispute Resolution: Any dispute arising out of or relating to these Terms or your use of the Website shall be brought exclusively in the state or federal courts located in Uttarakhand, India.
8. Changes to Terms - Modification: We reserve the right to modify or update these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.
9. Contact Information - Questions: If you have any questions about these Terms, please contact us at the contact page.

Privacy Policy

Privacy Policy for Uma Kailash Foundation Effective Date: 01 June 2024
Thank you for visiting our website Uma Kailash Foundation. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.umakailash.org], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect We may collect personal information from you when you visit our site, register an account, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or interact with our site in other ways. This information may include: • Contact information such as name, email address, mailing address, and phone number. • Payment information such as credit card details (we do not store credit card information, as it is securely processed by our payment gateway provider). • Demographic information such as age, gender, preferences, and interests. • Information about your computer hardware and software that is automatically collected by our systems, such as your IP address, browser type, domain names, access times, and referring website addresses.
2. Use of Information We use the information we collect in the following ways: • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. • To improve our website in order to better serve you. • To process your transactions and fulfil your orders. • To send periodic emails regarding your order or other products and services. • To administer a contest, promotion, survey, or other site feature. • To comply with legal obligations.
3. Disclosure of Information We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
4. Security of Information We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
5. Your Rights We have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information provided below.
6. Changes to This Privacy Policy We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
7. Contact Us If you have any questions about this Privacy Policy, please contact us at: [Please visit our contact page]

Cancellation/ Refund Policy

Cancellation and Refund Policy Thank you for shopping at umakailash.org. We value your satisfaction and want to make sure you are completely happy with your purchase.
1. Cancellation Policy You can cancel your order for a full refund if it has not yet been shipped. Please contact our customer support team immediately to request cancellation. Once an order has been shipped, it cannot be cancelled.
2. Return Policy We accept returns within three days of the original date of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Refund Policy Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within fifteen days. • If your return is rejected, we will contact you with details and return options.
4. Shipping Costs Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error.
5. Contact Us If you have any questions about our cancellation and refund policy, please contact us at: [Our Contact Us page]

Shipping Policy

Shipping Policy Uma Kailash Foundation Domestic Shipping Policy Shipment processing time All orders are processed and shipped in a minimum of 4 days and a maximum of 15 days. Shipments and deliveries will not occur on orders received on Friday, Saturdays and Sundays and public holidays. Shipments for orders received on these days will be effected from next Monday onwards or next working day onwards respectively. In case the volumes of orders are high the deliveries may be effected within 15 working days. The customers shall be notified regarding such delays in advance of receipt of the orders by email. Shipping rates and delivery estimates Shipping charges have been included in the offered prices on our website for orders to be delivered within the territory of India. Shipment to P.O. boxes or APO/FPO addresses Shipments to PO boxes will not be effected. In such cases the amount paid shall be refunded. Shipments to APO/FPO addresses shall be effected normally. Shipment confirmation and order tracking Shipment confirmation shall be effected by text message to registered mobile number on dispatch of parcel. Tracking number shall be intimated in the message and link provided to track the shipments. Customs, duties, and taxes Uma Kailash Foundation shall not be responsible for the payment of any customs duties applicable if any. All fees, charges, tariffs and taxes imposed after the shipping shall be responsibility of the customer. Damages In case of damages during transit, the customer may raise request for return and refund with the shipping agency. If the shipment has been damaged in transit, the customer shall not open the package and raise a ticket with the shipping agency and inform the support team. Damages claimed after opening of the parcel shall not be admissible. International Shipping Policy Add information on what countries you ship to outside your home country. Returns Policy Uma Kailash Foundation offers unconditional refund for the products supplied by the organization provided the request is raised within three calendar days of receipt of the parcel and the condition that the parcel has not been opened. The customer shall return the goods supplied at their own cost. The respective amounts shall be refunded on receipt, inspection and acceptance of the goods in good condition. For more information, contact our support team by email.